Helping our Vulnerable customers
Our Essentials Programme offers a range of products, services and advice for our most vulnerable customers with different needs.
Around 340,000 customers on our Essentials discounted tariff will receive a £50 credit on their winter bill.
We have taken this step because we understand that things are difficult for many customers at the moment - particularly older and disabled customers on a very low income.
That is why we promised to hold prices for Essentials customers throughout the winter, and is why we are now offering this one-off payment of £50 to give our Essentials customers some extra help following the recent extremely cold weather.
Essentials customers can call to talk to us about the £50 credit, or any other enquiries they may have, by calling the freephone number: 0800 072 8625.
Whilst we abhor the complexity of comparisons to achieve the best energy deal, invariably favouring the most digitally and financially included, access to this fund is imperative for the most vulnerable in our society, so share this information far and wide, please.
Want a say in how we do things?
For £1 a year, Zero-credit membership
is open to anyone, aged 16 or over
with personal experience of debt.
Come on, join us today!